Operations Manager

Posted 4 years ago

Operations Manager

Management of both sea-side and land-side operations

  • Efficient management of the operations team’s activities
  • Oversight of daily tracking reports
  • Oversight and management of transporters
  • Management of daily document clearing and intervention on delays
  • Ensuring commercial invoicing is processed
  • Liaison with accounts department on all invoicing and providing logistics support to accounts
  • Arranging stock inspections
  • Management of all inputs to SAP workflow for each deal
  • Oversight and control of historical deals on Monday.com
  • Always ensure good client and supplier relations

Administrative duties

  • Ensuring all deals are closed out at month end
  • Ensure timeout submission of all documentation to billing dept
  • Follow up on outstanding POD’s
  • Generating of PO’s and issue to suppliers
  • Assist in month end job card billing process
  • Keep management updated of all the Billable work done for the month through updating a spread sheet.
  • Ensure contractor HSSE compliance

Stock management

  • Oversight of stock holding throughout the supply chain
  • Updating stock holding records

HR management

  • Processing leave applications
  • Management of staff overtime and standby
  • Attending to grievances

Tasks to be performed to deliver the required outputs.

Quality client service

  • Coordinating of communications through to clients
  • Prioritize urgent client requests and follow-ups
  • Ensure all client reporting deadlines are met

Provide all information

  • Scanning and attaching of paperwork to be completed throughout the month
  • Get staff into a regular routine with regards to handing if of paperwork and pods
  • Ensure timeous submission of job cards to billing dept, within three days of deal completion
  • Follow up on outstanding POD’s
  • Follow up and give client constant feedback
  • Assist in month end deal billing process
  • Constant business support updates and feedback to management

Co-operation with other internal and external parties and identify business growth

  • Internal and client stock maintenance
  • Responsible for recording and management of stock holding
  • Control Stock register
  • Ensuring all contractor vehicle and HSSE documentation is compliant
  • Ensure loading delays are effectively communicated to both contractors and client
  • Management and reporting of any HSSE incidents both internally and externally

Knowledge required doing the job

  • Strong administrative background
  • Strong Logistics background
  • Financial background would advantageous
  • PC Literate on SAP an advantage
  • Knowledge of computer hardware and software an advantage
  • HSSE understanding

Skills / Abilities required doing the job

  • Good people skills.
  • Good verbal, written communication, and presentation skills.
  • Ability to analyse customer needs and devise solutions.
  • Good decision-making skills.
  • Strong negotiation skills.
  • An ability to handle pressure.
  • Strong problem-solving and conflict-handling skills.

Personal attributes required for this job.

  • Assertive
  • Result driven
  • Proactive – self starter
  • Strong communicator
  • Team player
  • Attention to detail
  • Good interpersonal skills
  • High stress tolerance
  • Dedicated
  • Adaptable
  • Mature


  • At least 3 years administrative experience
  • 3 years Logistics experience
  • Exposure to the mining environment is advantageous

Job specific requirements.

  • Requires flexibility to work long hours and after hours.
  • Any other instruction handed down by the line manager from time to time.

For more information please send your updated CV on daisyrani@cquail.com

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