Operations Manager

Management of both sea-side and land-side operations

• Efficient management of the operations team’s activities
• Oversight of daily tracking reports
• Oversight and management of transporters
• Management of daily document clearing and intervention on delays
• Ensuring commercial invoicing is processed
• Liaison with accounts department on all invoicing and providing logistics support to accounts
• Arranging stock inspections
• Management of all inputs to SAP workflow for each deal
• Oversight and control of historical deals on Monday.com
• Always ensure good client and supplier relations

Administrative duties

• Ensuring all deals are closed out at month end
• Ensure timeout submission of all documentation to billing dept
• Follow up on outstanding POD’s
• Generating of PO’s and issue to suppliers
• Assist in month end job card billing process
• Keep management updated of all the Billable work done for the month through updating a spread sheet.
• Ensure contractor HSSE compliance

Stock management

• Oversight of stock holding throughout the supply chain
• Updating stock holding records

HR management

• Processing leave applications
• Management of staff overtime and standby
• Attending to grievances

Tasks to be performed to deliver the required outputs.

Quality client service

• Coordinating of communications through to clients
• Prioritize urgent client requests and follow-ups
• Ensure all client reporting deadlines are met

Provide all information

• Scanning and attaching of paperwork to be completed throughout the month
• Get staff into a regular routine with regards to handing if of paperwork and pods
• Ensure timeous submission of job cards to billing dept, within three days of deal completion
• Follow up on outstanding POD’s
• Follow up and give client constant feedback
• Assist in month end deal billing process
• Constant business support updates and feedback to management

Co-operation with other internal and external parties and identify business growth

• Internal and client stock maintenance
• Responsible for recording and management of stock holding
• Control Stock register
• Ensuring all contractor vehicle and HSSE documentation is compliant
• Ensure loading delays are effectively communicated to both contractors and client
• Management and reporting of any HSSE incidents both internally and externally

Knowledge required doing the job

• Strong administrative background
• Strong Logistics background
• Financial background would advantageous
• PC Literate on SAP an advantage
• Knowledge of computer hardware and software an advantage
• HSSE understanding

Skills / Abilities required doing the job

• Good people skills.
• Good verbal, written communication, and presentation skills.
• Ability to analyse customer needs and devise solutions.
• Good decision-making skills.
• Strong negotiation skills.
• An ability to handle pressure.
• Strong problem-solving and conflict-handling skills.

Personal attributes required for this job.

• Assertive
• Result driven
• Proactive – self starter
• Strong communicator
• Team player
• Attention to detail
• Good interpersonal skills
• High stress tolerance
• Dedicated
• Adaptable
• Mature

Experience.

• At least 3 years administrative experience
• 3 years Logistics experience
• Exposure to the mining environment is advantageous

Job specific requirements.

• Requires flexibility to work long hours and after hours.
• Any other instruction handed down by the line manager from time to time.

For more information please send your updated CV on daisyrani@cquail.com